Design for mobility, not for Mobiles.

Design is Everything divided by Something.

Design by blending, not by positioning.

If it Doesn’t Kill Ya

January 5, 2008

Adbusters have always had this problem. Brands love criticism – all publicity is good publicity – and parody is the highest form of flattery.

Artist, Steve Lambert, teamed up with EyeBeam in NYC, to hijack and close all 85 of the Manhatten McDonalds restaurants – See above. There’s a video of the performance below.

The project ‘Ronald’s Crisis’ is lovely example on how to hack social concerns, but the target needs to be understood. Brands are not people – people have feelings.

Steve has a great ‘artists’ statement on his website:-

For me, art is a bridge that connects uncommon, idealistic, or even radical ideas with everyday life. I carefully craft various conditions where I can discuss these ideas with people and have a mutually meaningful exchange. Often this means working collaboratively with the audience, bringing them into the process or even having them physically complete the work.

Spoken like a true marketing man.

The thing is that McDonalds Restaurants are franchises – someone has to pay to run a McDonalds store. If you want to influence the Brand, appeal to the guy who is trying to make a living from being part of a chain. Attacking a franchise means that some guy/gal is having his income damaged – and that get’s personal – really personal – we all have bills.

This guy/gal is also in no position to change the menu, they have less influence than the customers. If anything the store owner is going tobe more resilient to negative feedback, it’ll make him/her stronger – more wary, more defensive.

Sarah Nelson Wright has done a smart write up here.

Because the project is in the street, in the environment we live in, and it transforms that environment, it impacts us differently than, say, reading an article that tells me McDonald’s is bad (which, according to Steve, we all already know). It intervenes at the moment of the behavior, collapsing the distance between our theoretical lives and the lives we actually live. Because the story is so dynamic and unusual, it lingers in our thoughts: it visits me as I shop at another corporate outlet; I tell the story to people I like to amuse. Interestingly, Steve said that his biggest audience is not the people in the street; it’s the people who read about the event on the internet.

I think this is really interesting – how you can use point-of-sale as experiencial that is worth sharing through correspondance, blogs, etc. The media from the performance is the catalyst for awareness; repackage the age old message (junk food is bad for your daily diet) with a thread of the brand’s DNA and see what can be spawned. If you’re going to hack a brand, then you need to create siblings that will grow. Don’t be the Dr. Frankenstein, be Chance the Gardener.

But the efforts of the project could have been better used if the activist participants consider sending the franachise owners a list of alternative, more profitable, careers. Do we expect McDonalds to revise their entire supply chain and thus business and ultimately Brand, to deliver something else? It’s easier to start a new enterprise rather than rework the values of an existing chain business.

At least, give advice to the staff that run the counters and fryers. If McDondalds cant staff the restaurant because there are better things to do, then they cant operate the store…

Or make the last day of the month “McDonalds Day”; give everyone the focus to go to MacDonald’s on a specific day of the month, leaving them to choose something else for the other 30 days of the month. Super Sizing the issue doesn’t give people the mental space to block out the problem, instead, it raises awareness that ‘treat-yourself food’ is available all the time. Think about how this would effect the price and supply chain of a fast-food franchise business..

To hack Friedrich Nietzsche warning,

Battle not with clown,
lest ye become a clown,
and if you gaze into the makeup,
the makeup gazes into you.

links for 2008-01-05

January 5, 2008

A Cup of Bricks

January 4, 2008

If you haven’t watch ‘2 girls and a cup’, then don’t.

If you have, you know you wish you hadn’t.

There’s a whole series of video responses to that video and they show something really good. Media lubricates conversation; it produces a shared moment. We love to spectate another persons response to the unpalatable because a truth reveals itself in the moment of realisation. And these are rare moments.

We used have the water cooler moment when TV was great. Now there is Facebook trying to make every moment a water cooler moment. But it doesn’t. The noise to value ratio is far far too low to retain attention. And why didn’t the applications retain interest? Because they lack depth of affordance due to the paltry information that all users supply about themselves. FB came out of closed beta status far too early to ensure longevity.

Media, episodes, any motion graphics need not be series based now that TV has lost a temporal audience. Timeshifting has broken the habit of watching without intent. Media producers have lost the confidence to make a point; instead aesthetics (post production) is the cliff hanger than destroys the reason for a narrative.

Allegory fell out of art when the minimalists explored formalism; audiences, mass audiences, still stare at Carl Andres ‘Equivalent VIII‘ with horror, in so much that they fail to realise that meaning is something that has been so tightly spun as a moral.

Equally, audiences appreciation of mastery, comes of concern to any media producer. From film to software, what has come of the mastery of manufacturing?

american-gangster.jpg

I watched American Gangster the other evening – a production of the highest values as one would expect from Ridley Scott, but the story? Based upon the ‘true strory’ of Frank Lucas, we follow 2 narratives obviously needing to collide. The tale of the honest, but domestically troubled detective and the tale of Lucas, his rise in wealth, capture and ultimately grass on every bent copper in the NYC drugs divisions.

Both come out heroes and the moral vanishes into a plume of heroin smoke.

The first weekend’s box office takings were around $46m. Lucas was reported making $1m a day from ‘Blue Magic’ back in 1970. The profits from moral-less activities go undetected when the lure of aesthetics is promised but without the gloss an audience demand meaning.

Why is this so?

I think it’s because we don’t know the ‘form of truth’, because the values of truth are always migrating away from experience. No one can handle the truth because we want the truth to belong to a notion of ‘Other‘, located across the way in a greener field.

Religion has used the notion of truth to gain a following; centering belief structures within folk allegories. Unfortunately, this power has been duplicated in mass communications. Truth and Sex are equivalents when stripped of any aesthetics – and so our psychological drugs need dressing to bring acceptability to our morals.

Like ‘Blue Magic’, we rate purity higher than a hybrid cocktail. Just like in the movie, Lucas bitches about one of his dealers cutting his ‘pure’ brand with impurities, comparing it to Trademark infringement. You can catch part of the scene at the end of Jay-Z’s inspired track..

You may have spotted the Hirst spin painting behind da man. It’s of no surprise – Hirst’s life’s work celebrates this connection between man’s beliefs and ultimate reality. His aestheticisation of aesthetics, making the palatable digestible; when parodied, it becomes a numbing truth.

I still cant find the answer to why the gloss of aesthetics is so needed; why do we as creatures of such diverse communications require stimulants? As creatures of activity, they make even less sense. Perhaps we cant consume, use or value without pedagogical fears. What could be worse than that?

links for 2008-01-04

January 4, 2008

Most Contagious Joneses

January 3, 2008

contagious-joneses.jpg

Industry reviews of the Joneses project for Ford of Europe, on the whole, were a bit rubbish, especially the ‘experts’ at NMA. They made me reminded me how lazy the press can be (“awwwwwww, we want a press release weeks in advance and be the first to know.” “What’s a Wiki? Does it have banner adverts?” “So, like, it’s a TV show?” “Twitter, wassat?” “Nah, I don’t think our readers would be interested in the Creative Commons thingy. No one understands media rights, right?”). Sigh.

It was rare to read intelligent responses from people who were aware of the changes in media production and commissioning. Bloggers were the most fun, check out the Technorati Blog reactions or my del.licio.us collection.

When Contagious called to do an interview, they took their time to try and understand what I was playing with and it showed in their write up. The creative industries need producers like this. The industry needs clients like the ones I have a Ford of Europe. Most of all, the industries need to talk to the production communities, such as BabyCow, if invention is going to happen in ‘Branded Utility Entertainment’.

They’ve just launched the ‘best of 2007’ and I chuffed to see Where are the Joneses? get a decent mention alongside comparable projects: KateModern from Bebo, HoneyShed by the most excellent Droga5, GlamourReel Movies (notably cutting out the role of the Ad Agency) and QuarterLife – the later I’m keeping my eye on, especially with the WGA still on strike. Here’s what they said.

contagious-joneses.gif

You can download their 2007 round up, Most Contagious, here. Do it. It was a fascinating year.

Frail Nets

January 3, 2008

The problems with social networks is that it’s full of young people – and young people don’t die frequently – not like old people.

You see, networks are only strong when they rely on the ability to collapse between nodes. The Internet works this way – it’s always looking to optimise when failure in the system occurs. That’s what ARPANET required. The public internet took this resilience as a good thing. It’s good for uptime, but not good, for human meaning.

Frail Nets are the key to sustainability. Look at the human species – we continue to exist and evolve (slowly) because of the lifespan that the DNA has clocked us for. Evolution, and thus, social relations would be impossible if we all lived for 200 years – our societal habits would not require the cramming of knowledge – time would appear differently – frequency would be lower for communication needs.

I was pulled into a non-work conversation about establishing a Social Network for retired executives – you know, money and time rich, lonely, and devoid of the powers when they had an office. The plan was more a subscription service than a free social network (I pointed out this flaw, especially after being asked to invest in the idea – with cash, mind you!) but I didn’t receive a great piece of insight.


(Click for a bigger version of this great FB parody)

When you retired, say 55, you lose your daily contact with people – colleagues, dining friends, commuters etc. This is psychologically breaking, especially if you have maintained DEO status for many years.

What someone of this this stature, and probably, anyone of this age, retired, needs is a minimum of 16 ‘friends’. These people should be your regular contact with the world at large, your source of deep personal emotion – people you can confide in.

But at this age, natural death, looms. Your 16 will not be here forever, thus you get a rotation, a refresh of your 16, making the network stronger, richer, more meaningful. For humans, Networks need invigoration. Likethe current play of Facebook – it’s interest is begining to dry up because it’s possibilities are becoming exhausted – to poke or not to poke is a dumb ass question because poking meant nothing in the first place.

Yochai Benkler’s Wealth of Networks is a hefty read, an introduction to Network Values, and is free to download here. But the book is a much easier thing to handle – the page count is enormous. (He should have done it on a wiki. He has!) But as far as I can find – I’ve not read the whole thing – he doesn’t mention the strength of Network failure, nor the curse of Network Fatigue – the staleness that occurs when the network has no needs.

VC money is dependant on locking in users, at least, retaining them with editorial – may this been peer appreciation or media files – but regardless, the funding model – namely – an exit strategy from critical mass and acquistion from a needy/threatened business (Google/Microsoft/Yahoo!) – corrupts the Networks modal intent – that is – failure is good for the system.

Failing Faster is a good motif for agile productions, but an agile network produces huge amounts of value as different people use the system for different reasons, and thus old uses die, new uses are born. That’s why protocols are interesting. HTTP and TCP/IP are good examples – they are passing new formats of data collections because developers are creating, evolving new needs from the affordance of the design.

Humans are, basically, data packets, on social networks – producing vectors of relationship, and inturn, momentarily becoming themselves On-Line nodes. This means that an identity is constructed, which we believe to be representational of out On-Land identities. The fact that Facebook hates fictional characterson their Platforms is based upon non-inertial nodes that collapse the data exchanges that stablise their network.

But lets take this another way. Let’s look at old age as a form of data encryption. Time encodes our feelings, thoughts and knowledge by folding in influences. The theory that you are not the same molecular person you were when you were a 5 year old is chilling to most people. Over a 20 year period, most, if not all, of your molecules have been replaced with new ones. You are being cooked by time.

This syncronisty between us all is damaging to social networks, there becomes very little in the point of difference at a human level. Our thoughts and interests may give shades of difference, but there is no real value between avatars. But, it is this micro variation that is of value to technologists, because this smallness can be measured, valued and predicted, creating a baseline of prediction, which can be bet against.

Mark Wallinger, winner of the 2007 Turner Prize, tackled Nationality, Regality and Identity in the mid 90’s using the theme of horse racing. His interest in the populations interest in thorough breds drives home the uneasiness of our own self’s ability not to fundamentally change, just wither.

Whilst the value of social nets are speculated in the arena of web2.0, the techno-regal-proprietors are looking at which individual will be the next horse into the Knacker’s yard. Technologists look for the point of failure on everything they do; with social nets, the user is the weakest link.

Wallinger’s work, Sleeper, submitted for the Turner Prize persists with the themes, but curiously, close to the problem with have with social networks, namely, the evolution of identity through storytelling.

A film of a performance in which, over a period of 10 nights, he dressed in a bear suit and wandered aimlessly around an art gallery in Berlin, startling unsuspecting passers-by.

The video of him talking about it is here.

And here’s Bowie in 2003 aged 57 talking to Parkinson (with Posh Spice and Clive Anderson) about the years galloping away with him.

Compare Rock n Roll to Social Networks. You’ll begin to ask what is staged and what is the stage.

And here’s young Bowie trying to get a social group together. If only he had Facebook back then…

Social Networks requires, no, demands, the participants have to be actors in the widest sense. It’s the basis to software modeling. I think this is the basis for the next generation of media production – social networks will become the foundation of storytelling – not with peoples lives, but with the roles that people wish to experience. Age will be a huge informer to the roles, and thus, our human timescales become in-sync with how we model the (software) tools we need to remain connected, entertained and perform within our lives.

You have to perform to live. Now tell me about User Generated Content.

links for 2008-01-03

January 3, 2008

Art is code. So when Nick compiled a list of his top 10 programmers, mainly based around game deveopment, he raised the issue about why great coders are aspiring.

For me, a good coder is like an artists who aspires towards a career in art. The paycheck for ‘production’ becomes their foundation. They shift cliched objects around a virtual space, solving problems based on to them – may they be client change requests, a project managers fuckwit shortcut to deliver or another lazy attempt to entertain the user.

For me, Ward Cunningham, is possible one of the most valuable coding minds we have seen. Ward infamously invented the Wiki model back in 1995 through a need to be self organised but (being lazy) without wishing to do the heavy lifting himself – instead he ‘saw’ the ability of a community to do they organising – aka Crowdsourcing.

This pulls him in-line with Paul Graham, author of Hackers and Painters.

Ward, like Paul, are artists who play with Language. Like, my hero, Lawrence Weiner. Here we are at the opening of his first Retrospective: As Far as the Eye Can See at the Whitney in November this year.

Lawrence’s ‘art’ defined the opening of conceptual art. Alongside Daniel Buren, they helped creativity manifest itself as the play within language; a play that sought to overcome the burden of meaning – eroding time into an object, usable to dissolve language’s grasp of context.

Here’s a nice statement from Lawrence, that I swiped from http://www.personalstructures.org, here.

When we speak of time, especially since so much art since, I can almost say, since Mondrian, is involved with the passage of time – not the reflection of time, but the passage of time, reflections of times or nostalgia at present. And that’s all we have in our lives. Time is relative to expectations, and it’s based upon the real-time needs to fulfill those expectations. We have no other means of judging the value of time. Essentially, to be really vulgar, it can’t be about lifetime, it can’t be about lifespan. It’s the same problem that all artists have. We all make movies, and yet, a movie is the great imposition on another human being, because it asks them to give up their real time. Your real time is making a movie. I don’t know if their real time is watching a movie, because it’s an imposition of time.

Necessity may have been the mother of invention for many, but the harsh reality is that it is idle meddling that attempts to make a problem out of nothing which leads to invention, understanding and ultimately language regression.

This meddling leaves seeds of curiosity for us all to pick over, accidental hybrid, trade and profit from. Stuff is built not by design, but by constructing problems that arrest us.

Haacke is for me, is the artist that has taken the operations of ‘conceptual art’ and successfully hacked the MarComms businesses, politically and aesthetically. His installation at Der Bevoelkerung stands testament to this. (If someone knows an English transaltion to this project online – please let me know.)

This is why I think the consensus of architecture is flawed. Design-to-build removes the participation of creation that is essential to the constructs future affordances. Imperial casts of iconic skyline buildings shadow the genius of ‘squatting‘.

The best programmers, like artists, seek to unlearn. That’s how they build inventions. Innovation is something we can live without, it has no use value. Only the doing of thinking constructs. The Thinking of Doing collapses the use value.

Why I’m still in awe of Ward Cunningham, well, he’s still playing. Last year, the Graffiti Research Lab drop kicked in the LED Throwie. Ward has hacked this concept with the Talkie Throwie. By programming the LED with Morse Messages, the Throwies now talk. In turn, the race is on to build video recognition applications that LISTEN to the messages.

Forget HD TV, forget AI, forget meaning. Let objects ‘talk, listen and build.’ They ‘mean’ nothing to each other, yet inspire us to react, redo and rediscover. Language is a stepping stone, not a destination. Have a look at “Les Deux Plateaux” by Buren, for example.

Working for a design company, my comments about using design to find the problem are usually met with a sharp in take of breath, at best. Designers, on the whole, have a fixation with makig stuff look and act great, nah, brilliant-fantastic-charming-clear.

BUT, we live in a world where design has to be used to enclose the audience, to help them find a space to occupy, NOT try to satisfy them with aesthetics du jour.

Apple, a design company that uses technology well, is possibly the biggest culprit in closing down progression in the use of aesthetics. Sure the products have charm, I picked up an iTouch recently – it’s a genius product, but it doesn’t need the Appleness for it do it’s job. If anything Aqua and Web2.0 screen furniture are failed languages, they’ve prevented a evolution where Useful (User) Experiences should have diversified and spawned languages; instead we are left with cliches. Interface design should not suffer the same inadequacies of architecture that induce the Stenna chairlift need.

Ben and Karsten are the smart practioners of design. Ben’s Hackable Aesthetics for Interesting2007 are about reuse values within existing cultures as a platform for innovation.

Whilst Karsten is playing between software (Processing) and hardware (Arduino). As a designer, the tool set is never essential, it’s the consideration is expanded when your tools have a broad affordance.

But for both to operate like this, the Ingredients of Data, have to be understood. Artists have always understood their material, from marble (Michangelo) to language (Weiner); today, in the realm of Being Digital, understanding how data is constructed has to be the basis to any designer/artist/creative.

It may seem dull, but understanding how a carrot grows is essential to a farmer. Understanding how Photoshop works is not necessary to use it, but to get the best from the system-as-application, knowing more about the under lying code is more important than understanding complementary colours. That’s why Rob’s Minara is such a smart way to think about the relationship between design and software.

But non of this is of any value unless you wrap in the role of the user/audience/participator. The viewer has a role in a designers work – they are the interpreter – regardless of what ‘message’ you are trying to send. The User centricity of User Experience, covered in length by Armano, has resulted in some pretty lame executions – any web2.0 application that claims to do one thing well, has sucked in 37signals ‘Getting Real’ manifesto. The reality is that no one wants a singular experience, like Photoshop or Illustrator. The ‘I Want to Be Alone’ singualrity of the creative is way past being useful – like Twitter, designers must have Peer Appreciation. By this I mean that conversation between likeminded, non-likeminded and the resulting audience must be in the pre-production, production and the execution.

As soon as designers can get out of the Ivory Tower and get with the participation that has made their technology based tools possible, then we might just get an industry that is more interested in find the real problems for creativity- and I think it’s based in Error Handling.

Ward Cunningham’s thinking evolved Pattern Language.

A pattern language is a structured method of describing good design practices within a field of expertise. It is characterized by

  1. Noticing and naming the common problems in a field of interest,
  2. Describing the key characteristics of effective solutions for meeting some stated goal,
  3. Helping the designer move from problem to problem in a logical way, and
  4. Allowing for many different paths through the design process.

Think about his Throwie Talkies, think about the mentality of design that encourages Stateless Communications, and then remember the Gorilla Advert. Think how utility can become fun – fun as in learning – education through creation.

None of these modal approaches to design were borne out of necessity – they were evolutions from seeds of boredom. Programmers, like artists, like some designers, hate the thought and practice of spending their time producing the mundane. If they don’t mind – you should question the people on your team – and juniors who do the ‘grunt’ work should consider getting the hell out of there.

Laziness is the vision of the apathetic creative upon the inventions that are being played out by the beleaguered designer.

Architecting, designing, creating, erm, even planning, needs to be used to find problems, not solve them. In return the final product will be as interesting to the audience as it was to you.

I think I’m trying to nudge over Johnny’s Branded Utility concept, as Russell notes, It’s just Utility, and that’s agreeable a bit dull. Schutz and Webb are having a good play around with this too. But for me, as soon as the object-as-utility is defined by it’s use, it’s polydimensionality collapses and so does it’s longevity. Equally, the age old question ofwhat is ‘Brand Experience’, which for me is a simulation of a Brand, and really needs to step up to accountable transactions to be allowed to have the word Brand anywhere near any notion of Experience.

And it’s a bit too easy to point at Twitter and state it’s the way forward. It does have a superb mentality towards poly-dimensionality, but what makes it so? Evan and Biz knew, after Blogger, that the audiences interests were the operating system, and the technology just has to do the heavy lifting between them. It’s the Solow rule of ecconomics. What needs to be examined is the process of design for problem excalvation that’s benificial to the participants.

So, I want to recap on what I think the ‘user pathway’ translates to as a design, production and delivery process.

Previously, I explained that I see a user experience in 4 stages:-

1. Inspiration: Attract the User
2. Aspiration: Get the user to ask what they want
3. Insight: Deliever the request
4. Acquisition: Participate in a trade for the request

Mapping on some of the ideas above, I think the process for the ‘producers’ looks like this:-

1. Inspiration : Peer Appreciation
2. Aspiration: Hackable Aesthetics
3. Insight: Ingredients of Data
4. Acquistion: Useful Experiences

I’m still thinking this through; it’s being written on the wiki, so when I have a better idea about all this, I’ll update in another post.

If I can get this right, I think it’s the key to defining a model for Accountable Transactions for Engagement.

links for 2008-01-02

January 2, 2008

links for 2008-01-01

January 1, 2008

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